Responsible Gaming at 8mbit

8mbit is a trusted online casino and sports betting platform serving players across Bangladesh, and we take our responsibility to those players seriously. Responsible gaming is not a compliance checkbox for us — it is a core part of how we operate. Every feature on the platform, from deposit limits to full self-exclusion, is designed to give players genuine control over their own gambling behaviour.

Gambling is a leisure activity. It is not a reliable way to make money, and every game on the 8mbit platform — from cricket betting to slots and crash games — carries a house edge. We encourage all players to set a personal budget before they play, to treat any winnings as a bonus rather than an expectation, and to stop playing the moment it stops being fun. The tools described on this page are available in your account settings at all times, free of charge, and can be activated without contacting support.

All of the following tools are built directly into your 8mbit account and can be activated immediately from your account settings panel. No waiting period applies when setting a new limit or activating a time-out.

Accessing your responsible gaming tools is straightforward. Once you are logged into your 8mbit account, follow these steps:

• Tap your account icon in the top navigation to open your account dashboard.
• Select "Responsible Gaming" from the account settings menu.
• Choose the tool you want to activate — deposit limit, loss limit, session reminder or time-out — and enter your preferred values.
• Confirm your selection. Limits take effect immediately. Reductions to limits take effect immediately; increases to limits have a 24-hour cooling-off period before they come into force.

For self-exclusion, which is a more permanent measure, contact our support team directly at [email protected]. Self-exclusion requests are processed within 24 hours Bangladesh Standard Time (BST, UTC+6) and our team will confirm activation by return message.

Problem gambling can develop gradually and is not always obvious at first. The following warning signs may suggest that gambling is no longer just entertainment and that it may be time to use one of the tools above or seek outside support:

The following questions are drawn from widely used responsible gaming screening tools. Answer honestly. If you answer "yes" to two or more of these questions, we strongly encourage you to speak with our support team or use the self-exclusion tool.

Self-exclusion is the strongest responsible gaming tool available on the 8mbit platform. When you self-exclude, your account is blocked and cannot be used to place bets, make deposits or access game content. Any pending withdrawals at the time of exclusion will be processed normally.

Self-exclusion options available at 8mbit include:

• Temporary self-exclusion: 6 months, 1 year or 2 years. At the end of the period you must actively request reactivation — your account does not reopen automatically.
• Indefinite self-exclusion: your account remains closed until you contact support and complete a mandatory 30-day cooling-off review before any reinstatement is considered.
• Permanent self-exclusion: your account is closed permanently and no future reinstatement is possible under any circumstances.

To apply for self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and specify the type and duration you want. Our team will confirm activation within 24 hours Bangladesh Standard Time (BST, UTC+6). During this processing window, please use the 24-hour time-out in your account settings as an immediate safeguard.

8mbit operates a strict 21+ age policy. Age verification is a mandatory step during registration: every new account holder must provide a valid national ID, passport or other government-issued identity document confirming they are aged 21 or above. Accounts that cannot complete KYC verification are restricted from making withdrawals until verification is successfully completed.

If you share a device with a minor, we strongly recommend using your device's parental control software to prevent access to gambling websites. You should also ensure that your 8mbit login credentials are never saved to a shared browser profile and that you log out fully after every session. If you believe a minor has accessed your account, contact us immediately at [email protected].

• Set a budget before you start and stick to it. Decide the maximum amount you are comfortable losing before you open the app — not after you have already started playing.
• Treat gambling as entertainment, not income. The house edge means that over time the platform will collect more than it pays out. Never rely on gambling winnings to cover regular expenses.
• Take regular breaks. Use the session reminder tool to alert yourself after 30 or 60 minutes, stand up, have a drink of water and assess whether you still want to continue.
• Never gamble when you are under the influence of alcohol, when you are tired, or when you are feeling emotionally distressed. Decision-making is impaired in all three states, which leads to larger and riskier bets.
• Do not chase losses. If you have hit your loss limit for the day, accept it and close the app. Chasing losses is the single most common path to problem gambling.
• Keep gambling separate from your social and family life. If the people closest to you are expressing concern about your gambling, take that seriously — those observations from the outside are often more accurate than self-assessment.

If you feel that gambling is negatively affecting your life, your finances or your relationships, please reach out to our support team. All responsible gaming enquiries are handled with complete confidentiality. Our team will not judge you — they are trained to listen and to help you access the right tools quickly.